Privacy Policy

North Georgia Elite Decks (“we,” “us,” or “our”) is a deck and outdoor living contractor located at 735 Martin Rd, Unit A, Jasper, GA 30143. This Privacy Policy explains what information we collect through our website and communications, how we use it, and the choices you have.

By using our website, submitting a form, calling us, or opting in to text messages, you agree to the practices described in this policy. If you do not agree, please do not provide personal information through the site.

• Contact details: your name, phone number, email address, and property address when you request an estimate, schedule a consultation, or fill out any form on our site.
• Project details: information you share about your property and project, such as deck size, materials of interest, budget range, photos you upload, and notes you include in a form or conversation.
• Communications: the content of emails, text messages, phone calls, and form submissions you exchange with our team.

• Usage data: pages visited, time on page, links clicked, and how you arrived at our site.
• Device data: browser type, device type, operating system, screen size, and general location derived from your IP address.
• Cookie data: as described in the Cookies and Analytics section below.

Our cost calculators process the values you enter (dimensions, material selections, and options) in your browser to generate an estimate. Calculator inputs are not stored unless you choose to submit them to us with a form.

We use the information we collect to:

• Respond to your estimate requests and schedule consultations
• Plan, quote, and complete your project
• Send appointment reminders, follow-ups, and billing communications
• Answer questions and provide customer support
• Improve our website, services, and the accuracy of our project resources
• Comply with legal, tax, and recordkeeping obligations

We do not sell your personal information.

If you have consented to receive text messages from North Georgia Elite Decks, this section describes how the program works.

You may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries

Message frequency may vary depending on the type of communication.

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary depending on whether the message is sent domestically or internationally.

You may opt in to receive SMS messages from North Georgia Elite Decks in the following ways:

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form

You can opt out of receiving SMS messages at any time. To do so, simply reply STOP to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by calling (877) 423-3257.

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

• Message and data rates may apply.
• You can opt out at any time by texting STOP.
• For assistance, text HELP or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.

We do not sell or rent your personal information. We share information only in these limited situations:

• Service providers: vendors who help us operate the business, such as website hosting, form processing, scheduling, payment processing, and review management. These providers may access information only as needed to perform services for us.
• Project needs: with your knowledge, we may share relevant project details with suppliers or permitting offices when required to complete your project.
• Legal requirements: when required by law, subpoena, or a lawful government request, or to protect our rights, safety, or property.
• Business transfers: if the business is sold or reorganized, customer records may transfer as part of that transaction, subject to this policy.

Our website uses cookies and similar technologies to keep the site working properly and to understand how visitors use it. We use analytics tools, such as Google Analytics, to measure traffic and improve the site. These tools collect information such as pages viewed, time on site, and general location. They do not give us access to your name or contact details unless you submit them through a form.

Most browsers let you block or delete cookies through your settings. Blocking cookies may affect how some parts of the site function, such as our cost calculators.

We use reasonable administrative and technical safeguards to protect your information, including secure hosting and limited access to customer records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information for as long as needed to serve you, maintain project and warranty records, and meet legal and tax obligations. When information is no longer needed, we delete it or de-identify it.

You may contact us at any time to:

• Ask what personal information we hold about you
• Request a correction to inaccurate information
• Request deletion of your information, subject to records we must keep by law
• Opt out of marketing emails by using the unsubscribe link in any message
• Opt out of text messages by replying STOP

We will respond to verified requests within a reasonable timeframe. Depending on where you live, you may have additional rights under applicable state privacy laws.

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, contact us and we will delete it.

Our site may link to third party websites, such as financing partners, product manufacturers, and review platforms. Those sites have their own privacy practices, and this policy does not apply to them. We encourage you to review the privacy policy of any site you visit.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes will be posted on this page, and continued use of the site after changes take effect constitutes acceptance of the updated policy.